{"client": {"created": 1728582924.938, "handle": "ancestry", "name": "Ancestry.com", "tint": "#554f48", "language": "en", "features": {"free_tier_plan": false, "wflw_advanced_lob": true, "push_notifications_test": false, "secure_chatter_token_endpoint": false, "simple_apps_api": true, "automated_resolution_report": true, "generated_topics": true, "sensitive_vars_handoff": false, "afm_handoff_events": false, "csat_waiting_state": true, "integration_block_salesforce": false, "donated_bot": false, "oauth2_token_v2": false, "dynamic_ada_apps": true, "sso_dashboard": true, "zendesk_department_matching": false, "zendesk_ticketing_no_user_details": false, "action_integrations": true, "zendesk_jwt_no_verify": false, "raw_json_modal": false, "csat_pro_post_chat": true, "variable_change_meta_messages": true, "local_notifications": false, "disable_live_chat_log": false, "widget_block": true, "ui_customization": true, "ada_glass_zendesk_chatter_auth": false, "salesforce_file_transfer": true, "airasia_validation_types": false, "client_timezone_tracking": true, "builder_bot": true, "enforce_mfa": false, "limit_login_attempts": false, "request_block": true, "no_branding": false, "forced_quick_replies": false, "end_chat": true, "end_live_chat": false, "chat_ui_extra": true, "afm_business_events": false, "ada_glass_oracle": false, "ada_glass_intercom": false, "ada_glass_salesforce": false, "channel_smooch": true, "ada_glass_zendesk": false, "authentication": true, "password_expiry": false, "conditionals": true, "language_detection": true, "personalization": true, "segmentation": true, "variable_set_block": true, "zendesk_ticketing": true, "custom_javascript_event_block": false, "selection": true, "zendesk_agent_workspace": true, "ada_glass_zendesk_messaging": true, "ner_experiment": false, "sunco_multi_bot_routing": true, "sunco_zaw_handoff_include_channel_metadata": false, "sunco_zaw_transcript_passthrough": false, "transcript_passthrough_include_sunco_conversation_id_tag": false, "experiment_voice": true, "push_notifications": false, "salesforce_timeout_notifications": false, "salesforce_timeout_notifications_imminent": false, "exclude_chat_session_auth": false, "salesforce_hide_sensitive_variables": false, "bq_gen_core_with_actions": true, "sunco_user_metavariables_and_locale": false, "bg_temp_ar_jump_start": false, "emit_handoff_live_chat_events": false, "grounded_reply_filter": false, "knowledgebase_sync_extended_timeout": false, "twilio_channel_configuration": false, "challenge_mode_enabled": false, "community_guidelines_url": false, "meta_whatsapp_embedded_signup": false, "legacy_chat_embed": true, "instagram_webhook_payload_capture": false}, "translated_languages": ["de", "es", "fr", "sv", "it"], "redactions": [{"key": "credit_card_number", "active": true, "regex": "[^\\d]*(\\d[\\d.\\- ]{11,23}\\d)(?!\\d)"}, {"key": "phone_number", "active": false, "regex": "[(]?[\\+]?\\b(\\+?1(\\s|-)?)?((\\(?\\d{3}\\)?(\\s|-|\\.)?\\d{3}(\\s|-|\\.)?\\d{4}))\\b[)]?"}, {"key": "sin", "active": false, "regex": "\\b(\\d{3}\\s?\\d{3}\\s?\\d{3})\\b"}, {"key": "ssn", "active": false, "regex": "\\b((?!000|666|9[0-9]{2})[0-9]{3}(\\s|-)?(?!00)[0-9]{2}(\\s|-)?(?!0000)[0-9]{4})\\b"}, {"key": "email", "active": false, "regex": "([a-zA-Z0-9\u00e9\u00e1\u00ed\u00f3\u00fa\u00e0\u00e8\u00ec\u00f2\u00f9\u00e2\u00ea\u00ee\u00f4\u00fb\u00e3\u00f5\u00f1\u00e4\u00eb\u00ef\u00f6\u00fc\u00e7_.+-]+@[a-zA-Z0-9-]+\\.[a-zA-Z0-9-.]+)"}], "custom_redactions": [], "avatar": {"letter": "G", "use_letter": false, "image": "https://static.ada.support/images/d0f24393-7f21-411a-a157-8cdd0b501e65.png"}, "agent_avatar": {"default": true}, "chat_button": {"icon_type": "default", "size": 64, "background_color": "#9cbe30"}, "ui_settings": {"chat": {"theme": "light", "style": "round", "file_upload_enabled": true, "header_text_color": null, "header_color_enabled": true, "bot_description_enabled": true, "default_sound_on": true, "text_size": "default", "advanced_colors_enabled": false, "bot_name": {"en": "Leaf", "de": "Leaf", "sv": "Leaf", "fr": "Leaf", "es": "Leaf", "it": "Leaf"}, "download_transcript_toggle": false, "bot_description": {"en": "I'm here to help! If I can't assist you, I'll connect you with an agent.", "de": "Ich bin hier, um zu helfen! Wenn ich Ihnen nicht helfen kann, werde ich Sie mit einem Agenten verbinden.", "sv": "Jag \u00e4r h\u00e4r f\u00f6r att hj\u00e4lpa dig! Om jag inte kan hj\u00e4lpa dig kommer jag att koppla dig till en agent.", "fr": "Je suis l\u00e0 pour vous aider ! Si je ne peux pas vous aider, je vous mettrai en contact avec un agent.", "es": "Estoy aqu\u00ed para ayudarle. Si no puedo ayudarte, te pondr\u00e9 en contacto con un agente.", "it": "Sono qui per aiutarti! Se non riesco ad assisterti, ti metter\u00f2 in contatto con un agente."}, "header_color": "#9cbe30", "text_over_accent_color": null, "fallback_ui_settings": {"default": false, "icon": {"default": true, "image": "https://static.ada.support/images/2d557a82-63c4-4402-a692-e38b9ab3d37c.svg"}, "message": {"en": "Sorry, we\u2019re having some technical difficulties with our chat right now.  We\u2019re working hard to fix it as soon as possible. Please try again shortly. ", "de": "Es tut uns leid, wir haben im Moment technische Probleme mit unserem Chat.  Wir arbeiten hart daran, sie so schnell wie m\u00f6glich zu beheben. Bitte versuchen Sie es in K\u00fcrze erneut.", "sv": "Tyv\u00e4rr, vi har n\u00e5gra tekniska problem med v\u00e5r chatt just nu.  Vi arbetar h\u00e5rt f\u00f6r att \u00e5tg\u00e4rda det s\u00e5 snart som m\u00f6jligt. V\u00e4nligen f\u00f6rs\u00f6k igen inom kort.", "fr": "D\u00e9sol\u00e9, nous avons quelques difficult\u00e9s techniques avec notre chat en ce moment.  Nous nous effor\u00e7ons de r\u00e9soudre ce probl\u00e8me d\u00e8s que possible. Veuillez r\u00e9essayer sous peu.", "es": "Lo sentimos, estamos teniendo algunas dificultades t\u00e9cnicas con nuestro chat en este momento.  Estamos trabajando duro para solucionarlo lo antes posible. Vuelva a intentarlo en breve.", "it": "Ci scusiamo, al momento stiamo riscontrando alcuni problemi tecnici con la nostra chat. Stiamo lavorando duramente per risolverli il prima possibile. Per favore, riprova tra poco."}, "links": {"en": [{"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}], "de": [{"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}], "sv": [{"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}], "fr": [{"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}], "es": [{"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}], "it": [{"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}, {"label": "", "url": ""}]}}, "branded_campaigns": "unbranded", "email_transcript_setting": true}, "embed": {"style": "text", "button_text": {"en": "Ask Leaf", "de": "Fragen Sie Leaf", "sv": "Fr\u00e5ga Leaf", "fr": "Demander \u00e0 Leaf", "es": "Preguntemos a Leaf", "it": "Chiedi Leaf"}}, "email": {"footer": {"en": "Ancestry may share email communications with third parties who facilitate our operations and may use AI to perform services on our behalf. By using Ancestry\u2019s email features, you agree to the disclosure of your email communication - see [AI FAQ & Privacy Statement](https://support.ancestry.com/s/article/How-Ancestry-Uses-AI-for-Member-Services) for more information. ", "sv": "Ancestry kan dela e-postkommunikation med tredje parter som underl\u00e4ttar v\u00e5ra verksamheter och kan anv\u00e4nda AI f\u00f6r att utf\u00f6ra tj\u00e4nster \u00e5t oss. Genom att anv\u00e4nda Ancestrys e-postfunktioner godk\u00e4nner du att din e-postkommunikation delas - se [AI FAQ och Sekretesspolicy f\u00f6r mer information](https://support.ancestry.se/article/How-Ancestry-Uses-AI-for-Member-Services).", "fr": "Ancestry peut partager les communications par email avec des tiers qui facilitent nos op\u00e9rations et peut utiliser l\u2019IA pour effectuer des services en notre nom. En utilisant les fonctionnalit\u00e9s email d\u2019Ancestry, vous acceptez la divulgation de vos communications par email - consultez la FAQ sur l\u2019IA et la [D\u00e9claration de confidentialit\u00e9 pour plus d\u2019informations](https://support.ancestry.com/s/article/How-Ancestry-Uses-AI-for-Member-Services).", "de": "Ancestry kann E-Mail-Kommunikationen mit Dritten teilen, die unsere Aufgaben unterst\u00fctzen, und kann KI einsetzen, um Dienstleistungen in unserem Auftrag auszuf\u00fchren. Durch die Nutzung der E-Mail-Funktionen von Ancestry stimmen Sie der Weitergabe Ihrer E-Mail-Kommunikation zu \u2013 siehe [KI-FAQ & Datenschutzerkl\u00e4rung f\u00fcr weitere Informationen](https://support.ancestry.de/s/article/How-Ancestry-Uses-AI-for-Member-Services).", "it": "Ancestry pu\u00f2 condividere le comunicazioni via email con terze parti che facilitano le nostre operazioni e pu\u00f2 utilizzare l'IA per svolgere servizi per nostro conto. Utilizzando le funzionalit\u00e0 email di Ancestry, accetti la divulgazione delle tue comunicazioni via email - consulta [le FAQ sull'IA e l'Informativa sulla privacy per maggiori informazioni](https://support.ancestry.it/s/article/How-Ancestry-Uses-AI-for-Member-Services).", "es": "Ancestry puede compartir las comunicaciones por correo electr\u00f3nico con terceros que facilitan nuestras operaciones y puede usar IA para realizar servicios en nuestro nombre. Al usar las funciones de correo electr\u00f3nico de Ancestry, usted acepta la divulgaci\u00f3n de su comunicaci\u00f3n por correo electr\u00f3nico; consulte las [Preguntas Frecuentes sobre IA y la Declaraci\u00f3n de Privacidad para obtener m\u00e1s informaci\u00f3n](https://support.ancestry.mx/s/article/How-Ancestry-Uses-AI-for-Member-Services)."}, "sender_name": "Ancestry.com", "header_url": "https://static.ada.support/images/0a713c74-9ff6-43b2-85f7-49224ff6ae90.png", "header_alignment": "left", "footer_language": "en"}}, "security_settings": {"chat": {"iframe_allow_list": ["https://ancestry--preprod.sandbox.my.salesforce.com/", "https://*.ancestrystage.com", "https://*.ancestry.ca", "https://*.ancestry.com", "https://*.ancestry.co.uk", "https://*.ancestry.com.au", "https://*.ancestry.de", "https://*.ancestry.fr", "https://*.ancestry.it", "https://*.ancestry.mx", "https://*.ancestry.se", "https://ancestrysupport.zendesk.com"], "allowed_protocols": []}, "app": {"show_allow_list": true}}, "sso_dashboard_settings": {"domain": "ada-prod.okta.com", "client_id": "0oasvcwsdvpUIVdlx5d7"}, "marketing_campaigns_order": [], "private_config": {"campaign_rate_limit": 100000, "zd_transcript_passthrough_department_id": "", "ada_partner_name": "", "max_enabled_web_actions": 40, "max_enabled_processes": 20, "max_enabled_handoffs": 20, "max_enabled_custom_instructions": 30, "max_guidance_text_length": 300, "conductor_loop_limit": 10, "grf_truthfulness_threshold": 45, "max_consecutive_search_knowledge_calls": 3, "voice_rate_limit": 100, "platform_api_rate_limit_multiplier": 1, "web_action_output_max_bytes": 30000, "goal_limit": 5, "generative_transcript_truncation_limit": 6}, "product_type": "generative", "trial_end_date": 1728950400.0, "chat": true, "rollout": 1.0, "show_logo": true, "persistence": "normal", "privacy": true, "button_carousel": "mobile", "button_layout_mobile": "carousel", "button_layout_desktop": "stacked", "show_all_quick_replies": false, "privacy_link": "https://ada.support/privacy/", "time_to_expiry": 86400000, "alternative_bot": null}}